Terms and Conditions

The below mentioned terms of services are applicable on any user/visitor (the “User”) using any services, websites and applications (the "Service") offered by Soultrippy Adventures Pvt. Ltd. (“Soultrippy”), a travel technology company incorporated and existing in India in accordance with the Companies Act, 1956. untravel.com is a travel website owned and operated by Soultrippy, which inclusive of its all its affiliated domains and various other sub- domains and country sites, is together referred to as “untravel".

The terms "we", "us", and "website" refer to untravel and the terms "you" and "your" refer to you, as a user of untravel. The term "personal information" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. The Users availing services from untravel shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement ("Terms"), which shall govern the desired transaction or provision of such services by untravel for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or untravel with respect to any services to be provided by untravel shall be restricted to the scope of this agreement. untravel's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement. If you do not agree with these terms, please do not use untravel.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other untravel document, then these terms shall control.

Use of the Service

As a user, you agree to comply with these Terms and all applicable local, state, national, and international laws, rules and regulations. Also, as a user, you must provide us accurate information, including your real name, when you create your account on untravel. untravel is free to change the service, stop the service or feature of the service, create usage limits for the Service at any given point in time, to you or to users at large without giving any prior notice/notification.

As a user, you are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. We encourage you to use "strong" passwords (that use a combination of upper and lower case letters, numbers and symbols) with your account. It is the duty of the User to notify untravel immediately in writing of any unauthorized use of their password or account or any other breach of security. untravel will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.

Fees & Payments Policy

untravel reserves the right to charge transaction fees based on certain completed transactions using the services. untravel further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by untravel for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion. Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by User.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Untravel is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

User Information

We record information relating to your use of untravel such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer untravel and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of untravel. You cannot be identified from this aggregate information.

Content and its Usage

"Content" means any information, text, graphics, or other materials uploaded, downloaded or appearing on the Service.

Types of Content:

Broadly, the Site Content on untravel can be categorized as follows:

a) User Generated Content (“UGC”): UGC can be described as any form of content such as text, video,blogs, discussion form posts, digital images, audio files, and other forms of media that are created by you or other users of untravel.

b) Proprietary Content: Proprietary Content is the content developed, produced and owned by untravel (i.e. by its employees, consultants, partners or service providers).

c) Third-Party Content: Third-Party Content is the content which untravel does not own but has sourced from third parties under appropriate licensing.

Licensing Arrangement

a) Your License to untravel

You retain ownership of all the Content you submit, post, display, or otherwise make available on the Service.

By submitting, posting or displaying Content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for other users of the Service to modify your Content, and for untravel to make your Content available to others for the publication, distribution, syndication, or broadcast of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by untravel or others may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Service.

We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices (Including but not limited to Mobile devices), services or media. Additionally, by uploading or writing such content on untravel, you warrant, represent and agree that you have the right to grant untravel the license described above. You also represent, warrant and agree that you have not and will not contribute any Content that (a) infringes, violates or otherwise interferes with any copyright or trademark of another party, (b) reveals any trade secret, unless the trade secret belongs to you or you have the owner's permission to disclose it, (c) infringes any intellectual property right of another or the privacy or publicity rights of another, (d) is libelous, defamatory, abusive, threatening, harassing, hateful, offensive or otherwise violates any law or right of any third party, (e) creates an impression that you know is incorrect, misleading, or deceptive, including by impersonating others or otherwise misrepresenting your affiliation with a person or entity; (f) contains other people's private or personally identifiable information without their express authorization and permission, and/or (g) contains or links to a virus, trojan horse, worm, time bomb or other computer programming routine or engine that is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information. untravel reserves the right in its discretion to remove any Content from the Site, suspend or terminate your account at any time, or pursue any other remedy or relief available under equity or law.

b) untravel's Licenses to You

untravel grants you a non-exclusive, limited, non sub-licensable license to access and use the Site and to view, copy and print portions of the Site Content. Such license is subject to these Site Terms, and specifically conditioned upon the following: (i) you may only view, copy and print portions of the Site Content for your own informational, personal and non-commercial use; (ii) you may not reverse engineer, modify or otherwise make derivative uses of the Site or the Site Content, or any portion thereof; (iii) any displays or printouts of Site Content must be marked "Copyright owned by untravel.com - All rights reserved.” (iv) you may not remove or modify any copyright, trademark, or other proprietary notices that have been placed in the Site Content; (v) you may not use any data mining, robots or similar data gathering or extraction methods; (vi) you may not use the Site or the Site Content other than for its intended purpose; and (vii) you may not reproduce, prepare derivative works from, distribute or display the Site or any Site Content (except for page caching), except as provided herein. Except as expressly permitted above, any use of any portion of the Site or Site Content without the prior written permission of untravel is strictly prohibited and will terminate the license granted herein.

untravel owns all right, title and interest in and to the Proprietary Content it provides on Service and any trademark, trade name, service mark, patent or copyright on the Proprietary Content will be and remain vested with untravel.

Any unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations. Unless explicitly stated herein, nothing in these Site Terms may be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time without notice.

You represent and warrant that your use of the Site and the Site Content will be consistent with this license and will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties, or violate any applicable law. You expressly agree to indemnify untravel against any liability to any person arising out of your use of Site Content not in accordance with these Site Terms.

You may only use the attribution required by this Section in the manner set out above. In exercising these rights, you may not implicitly or explicitly assert or imply any connection with, sponsorship or endorsement by untravel, or any untravel user, of you or your use of the work, without the separate, express prior written permission of untravel or the untravel user. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Service and to terminate users or reclaim usernames. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental

request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of untravel, its users and the public.

c) Third-Party Sites

The Site may contain links to third-party Web sites ("Third-Party Sites") and Third-Party Content. untravel does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. You use links to Third-Party Sites, or any Third-Party Content therein, at your own risk. untravel does not monitor or have any control over, and makes no claim or representation regarding, Third-Party Content or Third-Party Sites. untravel provides such content and links only as a convenience, and Third-Party Content or links to Third-Party Sites does not necessarily imply untravel's endorsement, adoption or sponsorship of, or affiliation with such Third-Party. untravel accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of, Third-Party Content, Third-Party Sites, or Web sites linking to the Site. When you leave the Site, our terms and policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Site, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third- Party.


Any information which is specifically mentioned by untravel as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

Communication with the User by untravel

untravel may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking and/or through email given by the User at time of booking; untravel may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call and/or email by untravel is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify untravel against all types of losses and damages incurred by untravel due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on untravel with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

The User is aware that Untravel provides various services like hotel bookings, car rentals, activity bookings, holidays and would like to learn about them, to enhance his / her travel experience. The User hereby specifically authorizes Untravel to contact the User with offers/promotions/information on various services offered by it through direct mailers, e- mailers, telephone calls, short messaging services (SMS) or any other medium, from time to time. In case that the customer chooses not to be contacted, he /she shall write to Untravel for specific exclusion at service@untravel.com or provide his / her preferences to the respective service provider. The customers are advised to read and understand the privacy policy of untravel on its website in accordance of which untravel contacts, solicits the user or shares the user's information.

Onus of the User

untravel is responsible only for the transactions that are done by the User through untravel. untravel will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.

The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction. The User represents and confirms that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.

Force Majure Circumstances

The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, activity providers, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, hartals/strikes, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If untravel is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by the respective service operators. The user agrees that untravel being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The User agrees that in situations due to any technical or other failure in untravel, services committed earlier may not be provided or may involve substantial modification. In such cases, untravel shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of untravel against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User. untravel shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

Without prejudice to whatever is stated above, the maximum liability on part of untravel arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by untravel for its services.

In no event shall untravel and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the untravel website(s) or any other channel . Neither shall untravel be responsible for the delay or inability to use the untravel websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the untravel website(s), or otherwise arising out of the use of the untravel website(s), whether based on contract, tort, negligence, strict liability or otherwise.

untravel is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

Proprietary Rights

All right, title, and interest in and to the Service (excluding UGC) are and will remain the exclusive property of untravel and its licensors. The Service is protected by copyright, trademark, and other Indian and International laws. Except as expressly provided herein, nothing in the Terms gives you a right to use the untravel name or any of the untravel trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding the Service is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.

The Service may include advertisements, which may be targeted to the Content or information on the Service, queries made through the Service, or other information. The types and extent of advertising by untravel on the Service are subject to change. In consideration for untravel granting you access to and use of the Service, you agree that untravel and its third party providers and partners may place such advertising on the Service or in connection with the display of Content or information from the Service whether submitted by you or others.

Copyright Policy

untravel respects the intellectual property rights of others and expects users of the Service to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information in accordance with the Copyright and Information Technology Acts of India: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

You can send the copyright notice at the following address:

Soultrippy Adventures Pvt Ltd
244 Vipul Trade Centre
Sohna Road, Sector 48
Gurgaon 122018
Email: copyright_issue@untravel.com

We reserve the right to remove Content alleged to be infringing or otherwise illegal without prior notice and at our sole discretion. In appropriate circumstances, untravel will also terminate a user's account if the user is determined to be a repeat infringer.


untravel values your privacy. Please review our Privacy Policy to learn more about how we collect and use information about you via the Service. By using the Service you consent to the transfer of your information for storage, processing and use by untravel.

Insurance & Visa

Unless explicitly provided by untravel in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and untravel doesn't accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service/ product by untravel shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and untravel shall not provide any express or implied undertakings for acceptance of the claims by the insurance company. The travel bookings done by untravel are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. untravel is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.


The User agrees to indemnify, defend and hold harmless untravel and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by untravel and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.

Right to Refuse & Right to Cancel

untravel at its sole discretion reserves the right to not to accept any User order without assigning any reason thereof. Any contract to provide any service by untravel is not complete until full money towards the service is received from the User and accepted by untravel.

Without prejudice to the other remedies available to untravel under this agreement or under applicable law, untravel may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the

website if:

 The user is in breach of this agreement and/or the documents it incorporates by reference;
 untravel is unable to verify or authenticate any information provided by the user; or
 untravel believes that the user's actions may infringe on any third party rights or breach any
applicable law or otherwise result in any liability for the user, other users of the website and/or untravel.

untravel may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with untravel or use the website in any manner whatsoever until such time that the user is reinstated by untravel.

Notwithstanding the foregoing, if the user breaches this agreement or the documents it incorporates by reference, untravel reserves the right to recover any amounts due and owing by the user to untravel and/or the service provider and to take strict legal action as untravel deems necessary.

The User expressly undertakes to provide to untravel only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from untravel.

In case untravel discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, untravel in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, untravel shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.

The User unequivocally indemnifies untravel of any such claim or liability and shall not hold untravel responsible for any loss or damage arising out of measures taken by untravel for safeguarding its own interest and that of its genuine Users. This would also include untravel denying/cancelling any bookings on account of suspected fraud transactions.

Updation of Information

User acknowledges that untravel provides services with reasonable diligence and care. It endeavors its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the untravel websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as untravel notices them. Changes are/may be periodically made/added to the information provided such. untravel may make improvements and/or changes in the untravel websites at any time without any notice to the User. Any advice received except through an authorized representative of untravel via the untravel websites should not be relied upon for any decisions.

Modifcation of these Terms of Use

untravel reserves the right to change the terms, conditions, and notices under which the untravel websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions.


untravel hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. untravel considers itself and intends to be subject to the jurisdiction only of the courts of NCR of Delhi, India.

Responsibilities of User vis-à-vis the Agreement

The User expressly agrees that use of the services is at their sole risk. To the extent untravel acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall untravel be liable for the services provided by the service provider. The services are provided on an "as is" and "as available" basis. untravel may change the features or functionality of the services at any time, in their sole discretion, without notice. untravel expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the User obtains from untravel or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the untravel pages or otherwise use any of the contents, pages, information or any other material provided by untravel. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying untravel in writing.

Untravel Cancellation Policy

For online and offline bookings through un[travel], here are our refund percentages in case of cancellation done by the client:

Days left for the Trip to Start Refund Percentage*
42 days or more 75%
Less than 42-35 days 50%
Less than 35-27 days 25%
Less than 27 days No Refund

*There will be no refund in case of cancellations done for bookings falling on long weekends, national holidays, special events, festivals and any other days that are considered to be peak periods. Please check with our consultants about peak periods before booking your holiday.

Refund Process

Written request for cancellation of the trip by the lead client must be sent to untravel at operations@untravel.com

untravel will verify if the cancellation falls under its refund policy.

If thecancellation request does not fulfil the requisites of untravel’s refund policy, the client will be informed of the same via an email.

If the cancellation request fulfills the requisites of untravel’s refund policy, the client will be informed about the percentage of refund via an email.

The refund process once initiated will be processed within 14 working days. Refund will be made on the same account from which the payment was made to book the trip.

You can send the copyright notice at th following address:

Soultrippy Adventures Pvt

Plot-56, Sector-44

Near Huda City Centre


Email: copyright_issue@untravel.com

We reserve the right to remove Content alleged to be infringing or otherwise illegal without prior notice and at our sole discretion. In appropriate circumstances, untravel will also terminate a user's account if the user is determined to be a repeat infringer.

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